Privacy Policy

Effective Date

This Privacy Policy describes how Rachelle Semaan Translation & Localisation collects, uses and protects information submitted through this website.

Information We Collect

When submitting an enquiry through our website, we may collect the following information:

  • Name

  • Email address

  • Telephone number

  • Company name

  • Project details and related information

  • Any documents or materials voluntarily provided for quotation or project evaluation purposes

How We Use Your Information

The information collected may be used to:

  • Respond to enquiries and requests

  • Prepare quotations and proposals

  • Deliver translation, localisation and related language services

  • Communicate regarding ongoing or prospective projects

  • Improve our services and website experience

  • Comply with applicable legal and regulatory obligations

Confidentiality

We understand the importance of confidentiality in the language services industry. Any documents, content or information shared with us for quotation, translation or review purposes will be treated with strict confidentiality and will not be disclosed to third parties unless required by law or authorised by the client.

Data Security

Reasonable technical and organisational measures are implemented to protect personal information against unauthorised access, disclosure, alteration or destruction. While every effort is made to safeguard information, no method of transmission or storage can be guaranteed to be completely secure.

Cookies

This website may use cookies and similar technologies to improve functionality, analyse website traffic and enhance user experience. Users may adjust their browser settings to manage or disable cookies.

Third-Party Services

This website may contain links to third-party websites or utilise third-party services, including website hosting, analytics or communication tools. We are not responsible for the privacy practices of external websites or service providers.

Data Retention

Personal information and project-related communications may be retained for as long as necessary to provide services, maintain business records and comply with legal obligations.

Your Rights

Subject to applicable laws, individuals may request access to, correction of or deletion of their personal information. Requests may be submitted using the contact details provided below.

Contact

For any questions regarding this Privacy Policy or the handling of personal information, please contact:

Rachelle Semaan | Translation & Localisation

Email: info@rachellesemaan.com

Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in business practices, legal requirements or website functionality. Any updates will be posted on this page.